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FAQs

Have a question that's not answered below? Contact us with your question. Membership Record Questions? Contact Tom

Membership

How does the membership work?

Once you have applied for membership and paid the appropriate dues, we then review your application and confirm your license is valid. You will receive an email when you are approved or denied membership.

How do I become a member?

Apply for membership by filling out this Application Form.

What forms of payment do you accept?

You can pay for your membership online only with a Visa, MasterCard, or American Express Amex credit or debit card. 

Do you offer the option to auto-renew my membership?

Yes, this is labeled "Recurring" membership. This means your credit card is stored by our payment processing partner AffiniPay and your dues will be automatically charged at your renewal time. AffiniPay is PCI DSS certified so your credit card information is safe.

Can I pay my membership once a year?

Yes, this is labeled "Annual" membership. This means when it is time to renew your membership, you will receive renewal email reminders and an invoice. Once your dues are paid the reminder emails stop.

Can I pay my dues by check or cash?

No, we are a volunteer-run organization and handling checks or cash adds to the workload. We use an online system to streamline our membership program so we can focus more on supporting our members with high-quality programming.  

Do I need to be approved for membership?

Yes. We manually review each member application.

What details are required to become a member?

We will need your license number and state. We recommend looking up your own license to confirm that it is current and valid before applying for membership.

Login

How do I log in to the website ?

Click Login at the top right of your screen. Need more guidance, click here?

Renewal / Cancellation

When does my membership renew ?

Most members will be on a plan that auto-renews (recurring). You can check when your membership expires or renews when you login and go to Invoices.

How do I renew my membership or change my billing?

After logging in, click Your Name on the top right, and click Invoices.

Students

How long are student memberships valid ?

Student memberships are only valid for one year. You will need to re-apply each year.

What happens after my membership expires?

You can re-apply for either a student membership or upgrade to a professional license account.

Customization

How do I change my password?

After logging in, click on Your Name on the top right of your screen. Click Change Password.

How do I change my profile picture?

After logging in, click on Your Name on the top right of your screen. Click View Profile. Click Edit Profile and upload a new Avatar.

How can I change my license number and state?

Send the request to mhca.pbc@gmail.com

How can I change my license type?

Send the request to mhca.pbc@gmail.com


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